Licensed Loss Adjusters & Claims Specialists · United Arab Emirates
Independent loss adjusting and claims management in the UAE.
Delivering clarity. Restoring confidence.
Braxtone Surveyors & Loss Adjusters provides technical assessment, investigation and adjustment across motor, property, engineering, marine and liability claims. Licensed by the Central Bank of the UAE and part of the Braxtone Group.
Licensed & Regulated
Credentials you can verify.
Braxtone Surveyors & Loss Adjusters L.L.C operates under UAE federal insurance regulation, with full registration held and available for inspection by appointing parties.
| Central Bank of the UAE | Registration No. 251 |
| Commercial License | No. 804526 |
| Regulatory framework | Registered under UAE Federal Law No. 6 |
| Group | A division of Braxtone Group W.L.L, operating across Bahrain, the UAE and Oman |
UAE
Federal Law No. 6
251
Central Bank of the UAE No.
804526
Commercial License No.
Braxtone
Part of the wider Group
Who We Serve
Who We Help
Four audiences. One standard of technical rigour.
Insurance Companies
Independent assessment and adjustment that supports accurate reserving and defensible settlements.
Brokers & Intermediaries
Technical clarity you can pass straight to your client, without losing the engineering detail.
Corporate Clients
Pre-risk inspection before cover incepts, and representation the moment a loss occurs.
Policyholders
A transparent, evidence-led assessment of your loss, explained in plain language.
What We Do
Technical claims services across every major line.
From a single motor survey to a complex multi-party industrial loss, our work is organised around two lines of business and delivered by discipline specialists.
Loss Adjusting
Independent assessment of commercial and consumer losses – property, engineering, marine, liability and fidelity guarantee – including inspection, quantification and settlement recommendation.
Claims Investigation
Site inspection, evidence gathering and validation to establish how a loss occurred, whether it falls within cover, and whether the claim is supported by the facts.
Engineering Services
Technical assessment of machinery breakdown, construction and contractors’ all-risk losses, including cause-of-loss analysis and repair-versus-replacement determination.
Marine Surveying
Cargo, hull and marine liability survey across transit damage, general average and port incidents.
Motor Claims
Motor survey, market valuation, technical report and investigation report — the verified consumer-lines service set, delivered at volume with fast turnaround.
Pre-Risk Inspection
Physical inspection to assess the nature of a risk and the measures in place to protect it, with written recommendations, commissioned before cover incepts.
Working With Us
From assignment to report.
Claims work is bought on certainty. Here is exactly what happens once an insurer assigns us a claim.
01 · Assignment
The insurer’s claims team sends the loss adjusting assignment to our Claims Admin by email, together with the required documents – incident report, policy schedule, and the contact details of the parties involved.
02 · Acknowledgment & Referral
We confirm receipt within one business day, providing the assigned surveyor’s name and contact details, the expected survey timing, and any further documents required.
03 · Coverage & Loss Verification
Within one business day our surveyor reviews the policy and claim documents, contacts the relevant parties to confirm the circumstances and liability, and flags any fraud indicators for investigation.
04 · Final Assessment & Reporting
Once eligibility is confirmed and the survey is complete, the loss adjusting report – including repair estimates and, where relevant, market or salvage value – is submitted via the insurer’s claims management system.
Our Advantage
Why insurers and corporates choose us.
Licensed and accountable
Registered with the Central Bank of the UAE under Federal Law No. 6. Our credentials are documented and available to any appointing party.
Discipline specialists
Motor, property, engineering, marine and liability are handled by adjusters who work that line, not by generalists rotating across files.
Evidence-led investigation
Structured site inspection and evidence capture designed to support a defensible position – whether that validates the claim or challenges it.
Responsive attendance
Priority deployment is arranged for urgent and deteriorating losses.
Reports built to be used
Clear cause, extent, policy response and quantum – written so that a claims manager can reserve, a broker can explain, and a policyholder can understand.
Group capability
Access to Braxtone’s insurance, advisory, assistance and digital divisions across Bahrain, the UAE and Oman when a claim needs more than adjusting.
Sector expertise
Property
Marine
Motor
Engineering
Construction
Liability
Frequently Asked Questions
How quickly can you respond to a new claim?
Assignments are acknowledged on receipt and an adjuster is assigned the same working day. For urgent or deteriorating losses, attendance is arranged on a priority basis.
Which territories do you cover?
Our licensed operations cover the United Arab Emirates. Through the wider Braxtone Group we can coordinate support in Bahrain and Oman where a loss crosses borders.
Which classes of claim do you handle?
Motor, property, engineering, construction, marine and liability, including fidelity guarantee. Each line is handled by a specialist adjuster rather than a generalist.
How do I appoint Braxtone Claims?
Claims are received from the insurer’s claims team by email to claims@braxtone.com, together with the assignment documents. We confirm receipt, assign a surveyor and issue a file reference within one business day.
Do you carry out pre-risk inspections as well as claims work?
Yes. Pre-risk inspection assesses the nature of a risk and the measures in place to protect it, with written recommendations — commissioned before cover incepts rather than after a loss.
How can I track the progress of a claim?
Progress is communicated directly to the assigned insurer’s claims team — by email at each stage (acknowledgment, survey scheduling, report submission), by phone with the assigned surveyor, and through the insurer’s own claims management system where applicable. This is an insurer-facing process: individual policyholders do not track claims directly with us, since we work on assignment from the insurance company.
Is there an online portal for submitting claims?
Not at this stage. Claims are always received from insurance companies via email assignment, not submitted online by individual customers. Policyholders can follow up on the status of a claim already registered by their insurer by contacting us directly.
Have a claim that needs a specialist?
Send us the assignment and we will confirm the adjuster the same working day.